Re: Adding a Column

you can do this for the last 3 hours...here are the steps:

1) create a new formula with syntax like this (substitute the {your ticket datetime field} for the ticket date time field that you have)

     if {your ticket datetime field} >= dateadd('h', -3, currentdatetime)

     and {your ticket datetime field} <= currentdatetime

     then 1 else 0

2) place this formula in the Details section

3) right click on the formula, choose Insert > Summary and then for the summary location choose your group

now you will have a count of the tickets created in the last three hours.

cheers,

jamie