Hi Renu,
In PI
- Check if you can find any evidence for the issue in RWB
- Check in IDX5 if you can find the relevant IDOC without errors.[If we know the IDOC numbers give it in IDX5 to get the message ID, using this message id we can trace from RWB]
- Check TRFC through SM58, if so it indicates communication failure; check the error message why it is not delivered to PI.
- You can also search the IDOC with the help of message ID
In ECC
- In ECC use WE02/ WE05 to find the IDOC?, if you didn't find the IDOC then it was never generated and never received.
- IF IDOC exists check the status[ If it is 03, IDOC sent successfully] if not IDOC was not sent to PI,trace the issue with the help of error.
- Check TRFC through SM58, if so it indicates communication failure.
Regards
Bhargava Krishna