Hi,
- have you check if the E-Mail adress of the Owner / Controller in GRC and the target System is right? (SU01D)
- have you check if the users have follwin roles in both System (GUI SU01)
* SAP_GRAC_SUPER_USER_MGMT_CNTLR, SAP_GRAC_SUPER_USER_MGMT_OWNER SAP_GRAC_USER_MGMT_USER
- Check Settings in SAP GRC UI: Set up -> Superuser Assignment -> Owners: There you have to assign a FF-User to an FF-Owner.
- Check Setting in SAP GRC UI: Set up -> Controller -> There you have to assign the FF-user to the Controller (Notify by Workflow).
- Run Repository sync Job and EAM Master data syn Job.
- Create new FF-request to use the existing Firefighter and approve.
- Then execute a Change in the backend System via fire fighter.
- Now run the reports to update the ff-log and E-Mail Generation by workflow
Hope this will help.
BR
Melanie