Hi,
As suggested please provide the output of the below command.
sapgenpse seclogin –l
sapgenpse get_my_name -v -n Issuer
Was this working before or this is the first time you are trying.
Have yo maintained the below entry in your host file .
# for customers in Asia
169.145.197.110 sapserv9
Below is the Doc that you should follow for the configuration.
http://service.sap.com/saprouter-sncdoc
Thanks
RishI Abrol